Reachable from anywhere
The system is in web-based design, user can reach the system and monitor the activity of the system from anywhere with internet

Configurable User Management
System administrator can create user and set different access right for the users. For example, one may only able to import number and not able to export the results.

Real time monitoring
User can monitor the system by tracking the latest results.

Make Call According to Call List
Call list can be imported from excel file format or just set a phone number range.

Monitoring user activity
Action for the system is provided to monitor the action done in the system. The logs can be viewed and sorted by time, by user, by module.

Functions

Features Highlights

Support import of call list from different file format

User can prepare the call list in excel and csv format and import to the system or just set a range of phone number.

Scalable to multiple phone lines

The system is scalable to support multiple dial out phone lines. User can conveniently scale up by installing new hardwares

Call balancing

Automatic distribute the calls to different phone lines to balance the working load.

Strong ability to distinguish different feedbacks

Different signals can be detected and sorted in the system. For example: busy, connected, unreachable.

Schedulable call task

 User can pre-set the schedule of the time to make calls. For example: making call on 10:00 am to 8:00 pm each day.

Configurable number of calling times for each number

For each number, user can set the number of attempt to make the calls. Unreachable calls or busy calls will be retried to confirm the status.

Call list export

User can export the call list by sorting out successful calls, busy calls, unreachable calls.

Configurable connection duration

User can set the connection time for each connected calls. For example, each call will be hang up when connected for 2 seconds.

Automatic dial and hang up

The system will make calls according to the call list imported and will able to hang up automatically base on the user’s setting.

Reports

Reports Highlights

Typical Reports

• Report by the status of each numbers in the call list
• Calculate the ratio of successful calls, busy calls, unreachable calls.
• Reports the number of calls made as well as the time that the system is running
• User can determine the best calling time by studying the successful call at each hour.
• User can determine the optimal number of attempts for each call by studying the number of attempts that has been made before connected.
• System reports such as the number of calls made

Call results is stored in the database and can be export to excel file with different criteria such as by Time, by Date or by Results.

Sample Reports

Architecture of the Call Finder Solution (CFS)